Official complaint channels

All complaints are handled directly by the senior Classic THB2 customer service team. Every report receives a ticket number and is followed up within 24 hours.

Official channels: live chat (the chat button at the bottom right), WhatsApp, Telegram, and the complaints email shown on the Contact Us page.

How to file a complaint

1. Prepare the details: your username, the date and time, and any screenshots or supporting evidence.
2. Contact customer service through one of the official channels above.
3. Say clearly that you want to file a COMPLAINT (not a general question) so it goes straight to the specialist team.
4. Keep the ticket number you are given to track the status.

Resolution time

Simple complaints, such as a balance not credited or a bonus not received, are usually resolved the same day. More complex cases that need a game-provider investigation can take one to seven working days, with a status update every 24 hours.

Our commitment

Classic THB2 ensures every complaint is handled fairly and transparently. If a mistake on our side is confirmed, compensation is provided promptly in line with our policy.